CRB Plugins not installing properly

Many people have stated that they have had issues installing the plugins. Some have said they were able to install SQLReports4 as a plugin without any problem. Other have found no work around. Yesterday I worked with a school who found that they were able to install the plugins if they downloaded from a windows computer rather than their mac. Once this was revealed to me it seemed like I should let people know in case you are also having issues.

You can download from a Mac. I work solely on a mac and I have no problems. But I don't use Safari as my primary browser, instead I use Chrome. Firefox is my 2nd choice. Safari a distant 3rd. In my recent experience when I download a zip file with Safari it is automatically unzipped so all I see is the contents of the zip. This doesn't happen with the other 2 browsers and I believe can be turned off in Safari. If you are using a Mac please make sure you download and try to import a zip file, not the xml file inside that zip file. The XML is only the part of the plugin that tells it what to show in the installed plugins list. It is not the plugin itself. The entire zip file is the plugin and that is the ONLY thing that should be imported into the plugin management section.

Hopefully that helps some of you find your issue.

Comments

I was not aware of importing the Zipped file, and imported the xml. I then manually put the corresponding folder into the correct location of the web root. It worked as expected. But, as I was doing this, I thought it was rather silly I was needing to this. This explains the error and will making installing plugins in the future much easier! So, it is possible if Safari unzips the file. It is just a lot more work!

I was originally donig the same thing: extracting files into directories manually. I went through and removed those files and then tried importing the zip file itself but still have not had any luck with getting the tab to show up unfortunately. After installing the plugin via zip file, the files dont show up in the directories like they would if you browse the folder structure of the zip file.

When trying to install the .zip, I kept getting invalid file type (Firefox 28.0). On a whim I tried in Chrome and it worked.

Adam Matthews
PowerSchool Systems Administrator
Maple Leaf Education Systems

I find it best to stick with the latest ESR version of Firefox to avoid problems.

Greg Myers
Trinity School of Durham and Chapel Hill

Yep. Same here. Latest Firefox no go. (Using Mac). Chrome works.

Dave Brubaker

I'm in North Carolina and have installed the 4.0.1 CRB but when I look for the reports I don't see any and don't see a tab for them. I've also tried just installing the CRB for Grades because that is what I really need right now, but I can't find those reports or a tab for them either.

North Carolina has added an SqlReports 4 tab could this be the problem?

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